Return Policy

Return Policy

At Giulia Milán, we are committed to ensuring your satisfaction with every purchase you make. We understand that there may be circumstances where you need to return or request a refund for a product. Below you will find our refund policy that will guide you on how to proceed if necessary.

General Conditions:

• All products must be returned in their original condition, unworn, unwashed, and with all original tags and packaging.
• The deadline for requesting a refund is 14 days from the date of delivery.
• Promotional products and custom-ordered products are exempt from refunds.
• Returns will only be accepted if they comply with our return conditions.

Return and Refund Procedure:

• To request a refund, you must contact our customer service within the above-mentioned return period.
• When contacting us, please provide the following information: order number, product name, reason for return, and preference for a refund.
• Once we receive the request, we will provide you with instructions on how to return the product.
• Return shipping costs are the customer's responsibility unless the reason for the return is our error or a defective product.
• The customer will receive a response with the shipping address for the product, typically our logistics warehouses in Asia.

Size Modifications:

• If you need to change the size of an item, we offer the possibility to exchange it for a different size, subject to availability.
• Size exchanges are subject to the same return conditions mentioned above.
• If the desired size is not available, you can choose to receive a refund or a store credit for the value of the returned product.

Refund Options:

• Once the returned product is received and verified, we will proceed with the refund.
• The refund will be made using the same payment method used for the original purchase.
• The time required to credit the funds to the user's account may vary depending on the payment method used and the policies of the financial institution.

Exceptions:

• Some products cannot be returned or refunded for hygienic reasons, such as underwear, swimwear, or intimate clothing. Please check the specific return conditions for these products before making a purchase.
• Custom-ordered, individually manufactured, or promotional products are exempt from refunds.

Customer Service:

• Our customer service is available to answer any questions or concerns about returns and refunds. Do not hesitate to contact us via email at assistenzagiuliamilan@gmail.com, and we will be happy to assist you.
• Remember that we are committed to providing you with a positive shopping experience and are here to resolve any issues you may have. Please consult our customer service at assistenzagiuliamilan@gmail.com for further details and clarifications.

If the return is not due to an error on the part of our store, the shipping charges will be borne by the customer, including additional costs for customs duties. In the event that the returned item incurs any customs charges, such amount will be deducted from the total amount to be refunded upon receipt of the product.